JustinVanDyke
Hi, I’m Justin!
About
Network Engineer with a strong foundation in managed services, NOC operations, and multi-vendor environments. Experienced in supporting and maintaining enterprise network infrastructure with a focus on reliability, security, and operational efficiency. Currently deepening expertise in Cisco Meraki solutions while progressing toward advanced certifications. Passionate about turning complex network problems into stable, scalable systems.
I just created this page today (Sept 19 2026) and will be updating it asap. Bare with me while I make this prettier and more useful lol
Experience
Network Engineer
CommandLink | 2023 – Present
- Support and maintain multi-site network infrastructure, including security appliances, SD-WAN, and connectivity services for managed services clients.
- Troubleshoot and resolve escalated network and security issues across diverse customer environments.
- Collaborate with teams to implement and optimize network configurations focused on uptime and performance.
Tier 2 Voice Technician
Unified Global Solutions | 2021 – 2022
- Provided advanced technical support for voice and network services, handling complex escalations and ensuring service continuity.
- Diagnosed and resolved issues related to VoIP, SIP, and underlying network infrastructure.
- Documented resolutions and contributed to knowledge base improvements for the support team.
NOC Support Team Lead
GTT Communications | 2018 – 2021
- Led a team of NOC technicians, providing technical guidance, escalation management, and quality oversight.
- Managed incident response and troubleshooting for managed network and connectivity services.
- Coordinated with engineering and customer teams to drive timely resolution of critical issues.
Managed Services NOC Support Technician II
GTT Communications | 2015 – 2018
- Delivered Tier 2 support for managed network services, focusing on proactive monitoring, incident handling, and customer communication.
- Worked extensively with routing, switching, and customer premises equipment in production environments.
- Consistently met and exceeded performance metrics for ticket resolution and customer satisfaction.
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